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The Claims Process

Our role as your Claims Advocate is to provide you peace of mind, address your coverage questions as they arise and ensure you receive the highest level of service from our partners.

Step 1: Take Photos

  • Take photos of the damage.
  • Take photos of the positions of the vehicles involved.
  • Take photos of the other vehicles’ license plates.

Step 2: Exchange Info

  • Exchange insurance information with other drivers, and note any other drivers or passengers.
  • Contact police to help exchange info and file a police report.
  • Try not to apologize as it can unnecessarily indicate fault!

Step 3: Collect Info

  • Make note of street names, parking lots, intersections, exit ramps, and if there are any security cameras.
  • Make note of towing company if your vehicle is being towed.

Step 4: Contact Prosper

  • We can help walk you through the next steps and start the claim process if necessary.
Ready to file your claim?

Evidence is key when it comes to auto claims, so it’s essential to take photos and videos of the damage to your car, vehicles involved, and exchange information from all parties. Our team will walk you through next steps and connect you with the insurance carrier to start the claims process. We will even follow up throughout the claim if needed.

Call us at (757) 448-3820.

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